Return & Exchange Policy
FIORA’s Return and Exchange Policy
Our top priority is to make our customers happy. If you are not satisfied with your purchase, you can return your order for a full refund within 30 days. All returns/exchanges must be new and unworn, in the same state you received them, and in the original packaging. When trying your shoes on it is important to do so on carpet or a rug, hence you will not alter the condition of the sole. You should also handle the boots with delicate care as the integrity of the crystals must not be compromised. Overall, if the shoe is not in the same new and unworn condition that it was sent in, we will not be able to return or exchange it.
When purchasing FIORA we do offer free ground shipping, yet if you return the product, you will be charged for the return shipping expense which will then be deducted from your overall refund.
If you would like to exchange your FIORA, your domestic ground shipping (outgoing and incoming) is always covered by us. The same rules above regarding new and unworn conditions also apply for exchanges.
Before shipping, please call us and we will provide you with a pre-paid mail label to return/exchange your product. Products must be in the same new and unworn condition you received them in and in the original box with packaging. Remember, you must call us before any shipment may occur. Failure to do so may result in the anticipated refund/exchange being rejected. We can be reached at 619-913-4672. You may also contact us via email at firstname.lastname@example.org for any questions. Please don’t ever hesitate to contact us!
Upon receipt and inspection of your return, your refund (minus return shipping costs) will be processed and you will receive a credit applied to your original method of payment. Please estimate that the inspection time may take up to 3 days and the credit may take up to 10 days depending on your bank. In the case of an exchange, you will not receive a credit, but will not be charged for any shipping fees and should receive your exchange within a short time.